We have always delivered great customer value and we thought we were customer centric. When we measured we realised we could improve and by addressing our systems and processes and the shortfalls we have improved significantly to deliver on time 98% of the time. This is despite having the long lead time for imported stock. We have also improved flow and employee engagements with ideas coming from all directions. It really makes it exciting.
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Leading Performance Consulting
leadership, business improvement, talent management , lean, innovation